I gave up on them 2 months ago. simply never could get to what I wanted.
I gave up too. There is way to many choices and tabs. They need to streamline the site for little grandmas like us.
I suggest you contact the website - they usually will assist you in a day or so - you should be logged in and the form will come up with your info and you just put in your subject and a brief note to them telling them what happened.
I sent them a message, will let you know if they answer.
Jo
I haven't been able to get Oct or Nov free design. I finally gave up, don't go to vote for them either. Just too much trouble. Hopefully they will see this & realize they need to make it a bit simplier!!
I also had problems-gave up. Timing was perfect as I was making a breadcloth but used a different design.